We collect your information when you register on our site, place an order or subscribe to our newsletter. When a purchase is made on our website, we ask for your name, delivery address, telephone number and email address to communicate with you about your order and to inform you about your order delivery status. We also may use your personal information to personalize and improve our services and users’ shopping experience. We might use your personal information to prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. If you consent, we might use your information to notify you of products or special offers that may be of interest to you.
DATA PROTECTION: We do not sell, disclose or trade your information to any third parties except under the following limited circumstances:
-we may disclose your personal information for the purposes of prevention and detection of fraud or when release of your personal information is necessary to comply with laws or to protect the rights, property, or safety of CREATIVE LIVING.
At CLDEN.COM we implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
CLDEN.COM offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or email.
1101 Santa Fe dr..
Denver, CO 80204
PROCESSING & SHIPPING TIME: All orders are processed the same business day. Orders after 6:00 pm EST will be processed the next business day. Orders placed during a weekend will be processed on Monday.
Payment is due in full at time of purchase and amount is captured automatically for all online orders. Orders will not be shipped until payment has been cleared.
Each order is submitted to the manufacturer and is subject to their current production time frame and availability. For the most current availability time table for a specific product, please contact us at 720.222.9509 ext:1.
Once a product is shipped, the general ship time is approximately 3-7 business days depending on what warehouse the item is shipping from.
PRODUCT WARRANTY: Any and all products are covered under their respective manufacturer’s warranty unless otherwise noted. Any manufacturer warranty begins when the order is processed. Manufacturer warranties do not apply to damaged shipments. For specific warranty details, please contact us via email firstname.lastname@example.org.
SHIPPING POLICY: (Continental United States Only)- All orders are shipped at standard rate unless otherwise noted. Standard shipping methods typically take 3-7 business days, but will vary based on shipping and delivery location, weather, package size, and holidays. All UPS shipments do not require signature unless requested by customer at time of order. Deliveries without a signature will be left at the door, porch or garage (at the discretion of deliverer’s judgment, per UPS policy).
FREIGHT SHIPMENT: Large items such as patio furniture, fire pits, fountains will be shipped standard rate LTL freight. LTL Freight deliveries require the following:
- Valid Street Address (no PO boxes)
- Access for delivery standard size delivery trucks
- Valid phone number for contact in delivery
- Availability for delivery appointment scheduled with carrier (Daytime hours, Weekdays only)
- Adult signature accepting responsibility for freight condition.
Standard LTL Freight Shipments are curbside delivery, which includes free liftgate service. Placement of the package under the first threshold of the home (such as in a garage) is at the delivery company’s discretion. Deliveries to condo complexes or high-rise apartments will be delivered to the street entrance. Unpacking, placement of package in backyard, assembly, or packing material removal is not included. These and any other actions beyond standard delivery service are considered “white glove” delivery and are available for an additional cost.
EXPEDITED SHIPPING OPTIONS: Expedited shipping options, if available, can be added over the phone after the order has been placed. Larger items shipped LTL Freight cannot be guaranteed delivery date or expedited options as such options are limited. Please contact us via phone or email for other questions regarding expedited delivery.
INSPECTING FREIGHT SHIPMENTS: All shipments requiring an adult signature (LTL Freight or high value shipments) MUST be inspected BEFORE signing the Bill of Lading. By signing the Bill of Lading (BOL), the customer assumes all responsibility for the shipment and is acknowledging the shipment is in good condition and meets their expectations. Any cost associated with replacing the product damaged in shipping and signed for in good condition will be the customer’s responsibility.
If damage to the product is discovered during inspection, please REFUSE the shipment and contact us at 720.222.9509 or email email@example.com within 24 to notify us. Notifying us of a damaged shipment allows us to contact the manufacturer and begin the damage shipping claim much quicker.
If you are unable to inspect the shipment before signing for it for any reason, you must note on the BOL with your signature the following:
“UNABLE TO INSPECT BEFORE SIGNING, SHIPMENT MAY BE DAMAGED”
Any questions regarding inspecting instructions or damaged shipment can be directed to firstname.lastname@example.org or please contact us at 720.222.9509.
CANCELLATION POLICY: Customers who wish to cancel an order must do so within 24 hours of time of placing their order. Any cancellations requested after 24 hours are subject to a 10% processing fee.
RETURN POLICY: Customers who wish to return a product must contact CREATIVE LIVING within 10 business days of delivery. Returns outside of this time frame are accepted on a case-by-case basis and are subject to management approval. Standard restocking fees for products returned to CREATIVE LIVING is 15%. Orders returned to the respective manufacturer are subject to manufacturer’s 40% restocking fees and a processing of 10%. All restocking fees and processing fees will be subtracted from the final sale price as noted on the sales order.
Any returns of larger custom items such as fire pits, patio furniture and fountains are subject to approval of CREATIVE LIVING and the respective manufacturer and are only accepted under special circumstances. Larger items can be returned, under CREATIVE LIVING approval, with the customer accepting responsibility for the cost of shipping in returning the product as well as assuming the original cost of shipping to the customer. *The items must be returned in its original package.
All returns will be credited to the customer via the same payment method of purchase. The refunded amount is less the amount of shipping both to and from the customer in addition to any restocking or processing fees charged by CREATIVE LIVING or the respective manufacturer.
Orders returned to the manufacturer due to reasons other than damage or accepted returns (such as undeliverable address, customer refusal, missed delivery appointment, etc.) will be subject to the cost of shipping the item back to the manufacturer as well as a 50% restocking fee.
Any questions regarding any of the above information can be directed to email@example.com or 720.222.9509.
Thank you for your business! We are grateful.