CANCELLATION POLICY: Customers who wish to cancel an order must do so within 24 hours of time of placing their order. Any cancellations requested after 24 hours are subject to a 10% processing fee.
RETURN POLICY: Customers who wish to return a product must contact CREATIVE LIVING within 10 business days of delivery. Returns outside of this time frame are accepted on a case-by-case basis and are subject to management approval. Standard restocking fees for products returned to CREATIVE LIVING is 15%. Orders returned to the respective manufacturer are subject to manufacturer’s 40% restocking fees and a processing of 10%. All restocking fees and processing fees will be subtracted from the final sale price as noted on the sales order.
Any returns of larger custom items such as fire pits, patio furniture and fountains are subject to approval of CREATIVE LIVING and the respective manufacturer and are only accepted under special circumstances. Larger items can be returned, under CREATIVE LIVING approval, with the customer accepting responsibility for the cost of shipping in returning the product as well as assuming the original cost of shipping to the customer. *The items must be returned in its original package.
All returns will be credited to the customer via the same payment method of purchase. The refunded amount is less the amount of shipping both to and from the customer in addition to any restocking or processing fees charged by CREATIVE LIVING or the respective manufacturer.
Orders returned to the manufacturer due to reasons other than damage or accepted returns (such as undeliverable address, customer refusal, missed delivery appointment, etc.) will be subject to the cost of shipping the item back to the manufacturer as well as a 50% restocking fee.
Thank you for your business! We are grateful.